A job arrives on the board
From an inbox, a form, a schedule or a person. It does not matter which seat picks it up.
Human + AI collaboration
Keep the handoff simple.
Keep the context together.
Assign work to an agent or a teammate without losing the instructions, progress, or discussion behind it.
A job arrives on the boardWhoever is right takes itThe thread stays whole
Business context
Specialist agent
Agent hands to person
With the context, the sources and what it already tried, so the person does not restart the job.
Person hands to agent
Delegate a piece of work mid-thread and take it back whenever you like. The agent stops the moment you do.
One queue, one status
You can answer what is my team working on right now without checking two systems and stitching it together.
Undo a step
Any single action can be reversed, not just the whole run. Mistakes cost a click.
How it works.
Whoever is right takes it
An agent handles what it is scoped for. Anything outside that goes to a named person with the work so far attached.
The thread stays whole
The customer sees one conversation. Internally the trace shows exactly where it changed hands and why.
Scope and boundaries
- We do not silently take a job back from a person. A handoff is always visible on the board.
- An agent cannot reassign work to a person who has not been given that queue.
- This is not a chat bridge. If you want agents inside your existing tool and nothing else, we are the wrong shape.