We load what matters
Documents, records and the things that only live in your head, captured on the setup call.
Knowledge and memory
Bring together your documents, guidelines, and decisions. Agents can use that knowledge across tasks without starting from scratch.
Shared context is the difference between a team and a set of tools that happen to be in the same account.
When a seat uses a piece of context it says which one, so you can check it rather than trust it.
Your context is yours. It is not pooled, and it is not training data for anyone else.
You can take it out whenever you want, in a format you can read.
Documents, records and the things that only live in your head, captured on the setup call.
Every seat works from the same context, so two agents do not give a customer two different answers.
When something changes you change it once. There is no prompt in eleven places to update.