Give your agents
the right skills.

Give agents the capabilities to research, write, analyse, and take action in your connected tools.

Read a record

Pull a customer, account, ticket or product record from a connected system and use it as the source for an answer.

Propose or make a change to a record. Granted separately from reading, because most seats never need it.

Watch an inbox, open attachments in whatever format they arrive, and pull out what changed.

Write a response in your voice with the record it came from cited, for a person to approve or send.

Read live sources and keep the links, so any claim in a brief can be checked rather than trusted.

Ask your data a question and return the figure with the query it ran attached.

Work a system that has no usable API, on allowlisted sites only, with the session traced.

Move a job to a named human queue with everything it already gathered, and wait properly.

Run on a clock rather than waiting to be asked, inside the same cap and the same approvals.

Not built, and not planned as an unattended action. Money always goes through a person.

10 skills

Choose the context and tools each task needs. Keep sensitive actions within your review boundaries.